 
Xbox 360 Console Includes 20GB Hard Drive
Rating:  -
I've never owned a game system before and decided to purchase the Xbox 360 (with hard drive) as my first and ONLY gaming system. I purchased the console in December 2006 as a Christmas gift to myself and within six (6) months (by May 2007) my console started giving me trouble. These red lights started flashing - in three of the four quadrants, and after consultation with customer support and following the steps outlined by them, I was told I had to return the system to them for repair. Luckily for me it was still under warranty.
It is all fine and dandy that the product was under warranty and I did not have to pay to repair it, but I'm from the Caribbean, Barbados to be exact, and shipping from Barbados to the US to have my console fixed was US$60. In the end they could not repair the console and sent me a replacement unit - "free" of cost.
I received the replacement unit in July of 2007, had to pay US$100 to have the item shipped back to Barbados. The unit worked well for another few months and I was very contented with my gaming experience. NFL Madden '07 and Top Spin2 are favorites of mine.
In February of 2008 I experienced a different problem - the screen started to freeze. I e-mailed customer support and they sent me a string of e-mails as to how to maintain the harddrive, deleting user profiles and creating new ones and then an all too familiar problem arose - this replacement unit showed me three red lights! And like before I was told I would have to send my system to them for repair.
"Luckily for me", as I received the replacement unit in July, the warranty for the console is July 2008 and as such I won't have to pay for the unit to be repaired, but I will again have to pay shipping to have my item sent to the States and pay again to have it returned to me.
When I contacted customer support and expressed my concern over the expense relating to me having to have my unit repaired (not due to any fault of mine) it was brushed aside and communicated to me that if the prescribed steps to fix my console did not work I would have to send it for them to repair.
To me this is totally unacceptable! I purchased a game console in good faith and after collectively spending thousands of dollars in both gaming system, games (which can only be played on the Xbox 360) and repairs,I feel as if I have been cheated and robbed. What would the point be in having the unit sent for repair for them to send me a replacement unit or if possible, fix and return the currently destroyed unit. It would make more sense to cut my losses now and never purchase a Microsoft gaming product EVER again! If I continue at this rate there will come a time the product is no longer under warranty and I'll have to pay for repairs to the system.
I'm an extremely disappointed customer. Money does not grow on trees and I work hard for my money. If Microsoft is unable to produce an experience for customers to enjoy without hassle of repairs and maintenance, which is due to no fault of mine, they should pull out of the market. I will now detail the moneys I have LOST, as a result of Microsoft and their Xbox 360 (prices quoted in US$)
Xbox 360 Console $600.00
One (1) wireless control 37.99
NFL Madden '07 game 48.99
Top Spin 2 33.88
2006 FIFA World Cup 23.04
Splinter Cell 59.99
Ghost Recon - Advanced Warrior 59.99
Smackdown vs Raw 2007 59.99
Shipping to send unit to States for repair 120.11
Shipping to have unit returned 211.00
Local shipping, handling, duties on games & wireless
control purchased 57.00
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Total monies spent relating to Xbox 360 US$ 1,311.98
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Now you can see why the Xbox 360 has been a waste of my money. Based on the experiences stated above I am unable to give this product more that one (1) star out of five (5).
Dissapointed, frustrated customer who can't believe he was duped into investing over US$1,300 in a gaming system which doesn't work!
R. Sparrock
Bridgetown, Barbados
Xbox 360 Console Includes 20GB Hard Drive
Rating: -
This product worked for exactly 24 hours, then the hard drive blew. It took weeks - and an Amazon intervention - for the company to take back the faulty item, and our account was just credited a week ago, nearly two months after we originally received the item. May want to consider a different gaming system, as this problem apparently is pretty common.Xbox 360 Console Includes 20GB Hard Drive (with HDMI)
Rating: -
The 360 could have been a great system. Unfortunately it is a piece of junk. I have had to send mine in for repair and out of 10 people I know who have 360s only 1 has not died yet.
A piece of junk.
Rating:  -
Estoy facinado con la xbox. reinventa el concepto de consola de entretenimiento. no solo sirve para jugar, si no para hacer downloads muy entretenidos (series, peliculas, etc). lastima que no se puede bajar en Latinoamerica. el menu es facil e interactivo y los juegos son de tercera generacion. superior a PS3. recomendado.
Rating:  -
Pros:
- Huge library of quality games.
- Powerful machine that results in graphics comparable to the Playstation 3.
- Wireless Controller (All current consoles have this feature).
- Xbox live is currently the best online gaming system and community.
- Downloadable content for games and videos (HD Movies and TV Shows).
- It comes with a hard drive to store your downloads. This model has 20GB (120GB version is available).
- 3yr warranty.
Cons:
- There is a design flaw in the console that causes it to generate alot of heat and it has broken so many consoles that Microsoft ultimately changed the warranty from 90days to 3yrs. While the newer consoles have smaller chips that lead to less heat, there are still reports of the dreadful RROD (Red rings of death). Basically if your console bricks, you just need to go through the painful process of sending it to Microsoft and get it fixed.
- It has a built-in DVD drive which is old technology. Blu-ray and HD-DVD are next-gen disc technology. Using DVDs (4.7GB) sets a limitation to game developers on how much they can fit on a disc. Playstation 3 comes with a built-in Blu-ray drive which allows you to play movies in 1080p. Xbox360 does allow you to have a HD-DVD drive as an addon that can only play movies. HD-DVD is also 1080p but the majority of movie companies are going to Blu-ray.
- No wireless. Playstation 3 and Nintendo Wii have wireless built-in. You would need to pay for a xbox360 wireless adapter ($100).
- Hard drive (20GB) is too small and the upgradeable 120GB is way too expensive ($180). Microsoft came out with their own form factor for the hard drives. Playstation 3 on the other hand allows you to buy any 2.5" hard drive (which is significantly cheaper) and replace it.
Tips:
- Keep your console in a ventilated area.
- Make sure you do not put the console and the power supply (the brick) on carpet.
- Set your xbox360 horizontally. There are vents on the bottom and this position allows it to cool better. There have been reports of scratched discs when it is set vertically.
- Do not buy the NYKO xbox 360 Intercooler. It can melt onto the xbox 360 and damage the power supply.
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